Shopping Process Explanation

Welcome to Johnswell online store. We hope the following guidance on the shopping process will assist you in placing your orders. If you still have any questions, feel free to contact us through LINE for online consultation.

Order Process:

Select Products → Add to Cart → Checkout → Fill in Member Information → Proceed to Payment → Complete Order
Orders that have been placed and paid for will be processed for shipment as quickly as possible. For regular items, we aim to ship within approximately 3 working days based on the order sequence. For pre-order items, shipment will commence from the product's stated warehouse entry date (shipped within 3 days after the shipping date).
※ Please note that shipping may be temporarily suspended on weekends and public holidays.

If you have any further inquiries or need assistance, please do not hesitate to contact us through LINE. We appreciate your patronage at Good Quality Mall!

Online Shopping Terms and Conditions

Welcome to becoming a buyer member of Johnswell Online Shopping. In the spirit of serving consumers, the company hereby establishes the Membership Terms (hereinafter referred to as "these Terms") for the protection of member data and transaction-related matters on this website. Anyone applying to join as a member of this online shopping website should read and fully understand the content of these Terms before agreeing to abide by the relevant provisions and applying to become a member.

The company may modify the content of these Terms at any time due to operational needs. The modified terms will be announced without further notice, and members will be notified in a public manner. If you continue to use this shopping website after the modification notice, it means you agree to the modified terms and will comply with them.

Article 1: Provision and Protection of Member Information

Applicants should provide accurate and complete personal information according to the buyer member application form provided by the website. The website will review and approve the buyer member qualifications based on the provided information. Failure to obtain buyer member qualifications due to incomplete or inaccurate information will result in the inability to enjoy benefits such as event notifications, marketing of products, and member services.

If there are changes to the provided information, buyer members should promptly notify the website's customer service. The website may periodically review the information provided by buyer members. If false, inaccurate, or abnormal data is identified, the website may delete or terminate the buyer member's qualifications. In cases of suspected illegality, the website may report to judicial authorities.

Applicants are aware that if a buyer is under the age of twenty, they must obtain the consent and understanding of their legal guardian before applying to become a buyer member. The completion of the application process is deemed to signify that the buyer member has obtained the consent and understanding of their legal guardian. In case of any errors, the buyer member and their legal guardian shall bear full legal responsibility.

Article 2: Protection of Personal Information

All registered or stored personal data and other specific information (such as transaction data) are protected and regulated according to the privacy policy.

Except as required by law, or upon the request of judicial or other authorized authorities based on legal procedures, or in emergency situations to maintain the legitimate rights and interests of other members or third parties, or to maintain the normal operation of the member service system, or when appointing a third party to handle service-related matters, or when there are contractual or electronic document agreements between you and the service provider, the website will not disclose or provide your personal information to third parties.

In the following cases, the website may view or provide a member's personal information or related telecommunications data to relevant government agencies or third parties who claim their rights have been infringed and provide appropriate evidence:

As required by laws and regulations or orders of judicial or other relevant government agencies.
Members are involved in violations of laws, infringement of the rights of third parties, or violations of these Terms or other usage specifications or agreements.
To protect the security of the member service system or the legitimate rights and interests of the operator.
To protect the legitimate rights and interests of other users or third parties.
To maintain the normal operation of this system.
Article 3: Protection of Password and Account

After reading these Terms, applicants who click the "Agree" button to complete the application or login process will obtain buyer member qualifications, an account, and a password for future login credentials. The website uses the account and password as the basis for identification.

To protect the personal rights of buyer members, those who have obtained website login rights should properly safeguard the confidentiality and security of their account and password, limited to personal use only. It is not allowed to transfer, pawn, or allow others to possess the account. All actions using the same buyer member account and password are considered the actions of the buyer member, and the buyer member will bear full legal responsibility.

In the event of a violation of the above provisions, any disputes or losses that occur will be the responsibility of the buyer member. Except for intentional or gross negligence attributable to the website, if there is a leak, theft, or any other security issue with the account or password, the buyer member should immediately notify the website's customer service. The website will assist in stopping transactions or taking other necessary protective measures to prevent further damage. However, these measures do not imply any form of compensation or liability on the part of the website.

Article 4: Website Links

As technology evolves, when members use various services provided by the website, they may also link or access other websites. Regardless of whether these websites have set up links, advertisements, or other channels that consumers can access with the website's consent, the content and services of these websites are not within the scope of services provided by the company. Members should carefully evaluate whether to enter these websites. Any disputes arising from members using these websites have no involvement with the company, and the company is not liable for any legal responsibility for damages or disputes caused by this.

Article 5: Website Usage Rules

Members should use the various services provided by the website according to the following rules:

Do not post or send various advertisements or graphics, text, or other representations with suspected advertising content.
Do not use other people's personal information, passwords, or accounts to access the website.
Do not publish, transmit, or distribute computer viruses or other graphics, text, or other representations that violate public order and morals, laws and regulations.
Without the consent of the company, do not engage or induce third parties in buying, selling, leasing, giving away, or other commercial activities.
Do not engage in actions that violate or are suspected of violating the reputation rights, privacy, trade secrets, intellectual property rights, or other rights of the company or third parties.
Do not engage in other acts that violate laws and regulations or are deemed inappropriate by the company.
The company may conduct periodic reviews of member usage. If a violation of the above rules is found, the company may delete or terminate the member's qualifications. In case of suspected illegality, the company may actively report to judicial authorities.
Article 6: Service Suspension and Interruption

The website's system or functions may experience service suspension or interruption due to maintenance, relocation, or changes. The website will notify buyer members of such suspension or interruption through announcements or other appropriate means before it occurs. The website will reasonably maintain the normal operation of buyer member services through suitable methods and technology. However, in cases of the following circumstances, the website may suspend or interrupt all or part of the buyer member services, and the website is not liable for any compensation or responsibility for any inconvenience, direct, or indirect damage caused by this:

Users violate government laws or these Terms.
Service stoppage or interruption caused by natural disasters or other force majeure factors.
Service information displayed incorrectly, forged, altered, deleted, or retrieved, or system interruption or failure due to reasons beyond the control of the website.
Movement, replacement, upgrade, maintenance, or repair of buyer member service-related hardware and software equipment.
Other circumstances not attributable to the website that cause service stoppage or interruption.
Article 7: Declaration of Intellectual Property Rights

The software or programs used by the website, all published graphics, text, files, information, webpage designs, or other content or representations, except as otherwise provided by law, are owned by intellectual property and other rights. Without the prior written consent of the rights holder, no one may reproduce, modify, distribute, or engage in any other act that hinders the rights and interests of the rights holder.

Article 8: Limitation of Liability

When members use the website, all data records in the process of use will be based on the electronic transaction data recorded by the website's database. In case of any disputes, both parties will submit the electronic data records stored by each party to the court or a fair third party for determination with utmost sincerity.

Article 9: Privacy Protection

Regarding the registration data of members and other specific data provided by members, the company will protect it in accordance with these Terms and relevant legal regulations. However, this does not apply in the following situations:

Based on legal provisions, or upon the request of judicial or other authorized authorities based on legal procedures.
In emergency situations to maintain the legitimate rights and interests of other members or third parties.
When a member's actions violate any provision of these Terms.
To maintain the normal operation of the member service system.
Article 10: Transaction Notes

For limited quantity products provided by partner companies, buyer members should complete the ordering process promptly after selection. Placing the product in the shopping cart does not mean the order is completed. If the product is sold out before the buyer member completes the ordering process, please remove the product from the cart upon receiving the system notification.

Once the ordering process for a product is completed on the website, the buyer member shall be bound by the transaction conditions or restrictions stated on the website. If there are changes to the contact information (such as recipient's address or phone number) stored by the buyer member after product ordering, the buyer member should immediately contact the website's customer service for processing. Using data discrepancies as a reason to deny the ordering process or refusing payment after the product is delivered is not allowed.

When using a card for payment, please accurately fill in the valid credit card information. In case of verification of false information or unauthorized use of the card without the cardholder's permission, the website has the right to suspend or terminate the buyer member's qualifications and pursue legal responsibility.

All consumer transactions on the website should rely on the electronic transaction data automatically recorded by the website's computer system. In case of disputes, the company agrees to provide the electronic transaction data for your reference. If you still believe that the transaction data is incorrect, please notify the company immediately for negotiation.

Article 11: Returns and Refunds

[Insert specific terms and conditions related to returns and refunds.]

Article 12: Modification of Agreed Terms

In addition to these Terms, buyer members should also comply with the website's service terms. The website has the right to modify or change the content of these Terms at any time, and the latest service terms will be announced on the website and take effect immediately upon announcement. If the buyer member continues to use the service after the modification, it is deemed that the buyer member agrees to and accepts the modified service terms. If the buyer member does not agree, please do not continue to use the website's related services.

Article 13: Data Confidentiality

The company will keep confidential and establish a secure mechanism for data records obtained or held due to transactions. In case of improper use of personal data causing harm to consumers, the company will bear compensation responsibility according to relevant laws.

Article 14: Effectiveness of these Agreed Terms, Applicable Law, and Jurisdiction

If any term or part of these Terms is invalid, it does not affect the effectiveness of other terms. These Terms and all relevant usage specifications and agreements of each member service platform shall be governed by the laws of the Republic of China (Taiwan).
In the event of disputes arising from member services, these Terms, or relevant usage specifications and agreements of each member service platform, if not applicable to the small claims procedure under Article 436-9 of the Code of Civil Procedure, the buyer member agrees to the first-instance jurisdiction of the Taoyuan District Court, Taiwan.
Any statements or terms on the website that are not perfect will be resolved with the utmost sincerity in accordance with the principles of good faith, reciprocity, and equality between the buyer member and the website.