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For the purchase of products under the Johnswell brand, comprehensive warranty and repair services are provided, and the warranty terms are as follows:
Warranty Conditions
Johnswell INC. provides after-sales service for the product as follows:
Warranty services are provided for the main body of the product, battery, and charger. The warranty period is based on the warranty card included with the product, with the warranty period starting from the date of sale or the next day after receiving the product.
Products damaged due to accidents, improper use, or unauthorized repairs not following the user manual are not covered by the warranty. Customers may be charged a service fee for repairing such products.
Customers must provide the purchase invoice (or proof of purchase) and the warranty card attached to the product (with the store stamp) as the basis for warranty calculation. If the customer cannot provide the above proof, the warranty period will be calculated based on the original shipment date from the manufacturer.
The buyer is responsible for the shipping costs when sending the product for repair, andJohnswell INC. will cover the return shipping costs after the repair is completed.
Non-Warranty Scope (Red background with white text icon)
※ Failures or damage caused by natural disasters, earthquakes, lightning, abnormal voltage, environmental factors, etc.
※ Faults or damage caused by tampering, counterfeiting, or altering product serial numbers and barcodes, making identification impossible.
※ Disassembly, modification, or replacement of non-original parts by unauthorized repair companies, whether done personally or commissioned.
※ Damages caused by improper operation not following the user manual or by human factors, including improper placement leading to immersion, corrosion, dropping, squeezing, or exposure to abnormal temperatures and humidity.
For other brands of power tools, accessories, equipment, etc., not owned by Johnswell INC., warranty terms, repair regulations, repair costs, shipping costs, etc., are based on the information provided on the product page, the warranty card included with the product, and the warranty information.
Warranty Conditions
Johnswell INC. provides after-sales service for the product as follows:
Warranty services are provided for the main body of the product, battery, and charger. The warranty period is based on the warranty card included with the product, with the warranty period starting from the date of sale or the next day after receiving the product.
Products damaged due to accidents, improper use, or unauthorized repairs not following the user manual are not covered by the warranty. Customers may be charged a service fee for repairing such products.
Customers must provide the purchase invoice (or proof of purchase) and the warranty card attached to the product (with the store stamp) as the basis for warranty calculation. If the customer cannot provide the above proof, the warranty period will be calculated based on the original shipment date from the manufacturer.
The buyer is responsible for the shipping costs when sending the product for repair, andJohnswell INC. will cover the return shipping costs after the repair is completed.
Non-Warranty Scope (Red background with white text icon)
※ Failures or damage caused by natural disasters, earthquakes, lightning, abnormal voltage, environmental factors, etc.
※ Faults or damage caused by tampering, counterfeiting, or altering product serial numbers and barcodes, making identification impossible.
※ Disassembly, modification, or replacement of non-original parts by unauthorized repair companies, whether done personally or commissioned.
※ Damages caused by improper operation not following the user manual or by human factors, including improper placement leading to immersion, corrosion, dropping, squeezing, or exposure to abnormal temperatures and humidity.
For other brands of power tools, accessories, equipment, etc., not owned by Johnswell INC., warranty terms, repair regulations, repair costs, shipping costs, etc., are based on the information provided on the product page, the warranty card included with the product, and the warranty information.
